Report a Problem

If you have an emergency, please call our 24 hour hotline at 409-755-1559.

Customer name:
Address:
Home phone:
Work or cell phone:
What type of call is it?	Water Sewer

Water
What type of problem?	Dirty water Water leak Main line blow out Bill too high Water smells bad No water Low pressure Meter leak
Where is the leak?	In the house In the ditch In your back yard In yard In the street At the meter
How bad is it?	Shooting up in the air Flooding the street No emergency

Sewer
Do you have a sewer pump (LPSS) on your house?	Yes No (If No, you may skip the next two questions)
Is the alarm on?	Yes No
Do you have power?	Yes No
What type of problem?	Cannot flush Sewer backing up Lift station alarm Cavity in yard Slow flushing Manhole overflowing LPSS alarm Cavity in street
How bad is it?
Is everything in the home stopped up?	Yes No
Is sewer overflowing?	Yes No
Is this a constant problem?	Yes No
Is sewer backing up in the tub?	Yes No
Is sewer running into the ditch?	Yes No
Additional comments: